Frequently Asked Questions

  • When are visiting hours?

    We always welcome visitors. We recommend visiting between the hours of 8:00 a.m. and 8:00 p.m. If you have a special circumstance, please speak with the charge nurse on duty so alternate visiting hours may be arranged.

  • Is there a limit to the number of people who can visit at one time?

    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

  • Is there any private space available to use?

    You may reserve the dining room for any special event (birthday, holidays, meals) in advance with activities director.

  • Can I bring my children to visit?

    We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

  • Can I bring a family pet to the facility?

    We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets should be kept on a leash.

  • How often will a physician or health professional visit?

    Physicians are required to visit within the first 72 hours of admission then once a week thereafter. They are also on call 24/7 for your loved ones. Some insurance companies require that physicians visit more often. Check with our staff for further information at 951-689-5788.

  • Can I take my loved one home for a visit?

    Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff.  The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

  • Can my loved one receive mail?

    Definitely. Mail is delivered to patients personally on a daily basis except for weekends and holidays.
    Villa Health Care Center
    Attn:  _____      Room No. _____      
    8965 Magnolia Avenue
    Riverside CA 92503

  • Is smoking permitted in the facility?

    For the safety and welfare of all patients and staff, Villa Health Care Center is a non-smoking facility. The designated smoking area is in the main outside patio.

  • My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?

    We always want our patients to be comfortable; if space permits, small personal items from the resident’s home are always welcome.

  • Will I be required to do my loved one's laundry?

    Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

  • Is there someone who provides haircuts?

    We have beauticians available Monday from 8 am to 12 pm. Please contact the social services director to set up an appointment. Payment for all services is made in advance or at the Beauty Shop during appointment.

  • Where should I park when I come to visit?

    Free parking is available behind the facility. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

  • Can I bring in my loved one's favorite food?

    Consistent with the provision of special diets, always consult with the nursing staff before bringing food to patients. Any food kept in the resident room must be in properly sealed containers.

  • What articles of clothing should I bring?

    We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.


    Dresses, Pants, Blouses (with front snaps), Socks/Nylons, Walking Shoes (non-skid soles;velcro) Shirts (button down suggested), Pants, Belts/Suspenders, Socks, Walking Shoes(non-skid soles;velcro)
    Undergarments, Nightgown/Pajamas Undergarments, Pajamas
    Robe Robe
    Sweaters (with large buttons) Electric Razor

    Clothing and Laundry Tips:
      All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved one's clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items. 
    Personal Laundry:  There is no charge for personal laundry, however families who wish to do their loved one's laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

  • Will my loved one have telephone access?

    Private phone access is available to every resident. Unlimited local and toll free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received at the resident phones.

  • Will my loved one's room have a television?

    All rooms are equipped with personal televisions and free cable television. 

  • What kinds of activities are planned for the patients?

    Villa Health Care Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident and family councils as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

  • Can the rules be changed?

    Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Villa Health Care Center administration.

  • How often will the Rehabilitation staff work with my loved one?

    This will depend on each individual’s needs and diagnoses.

  • Will Medicare Part A cover my stay in the facility?

    Yes, please contact the admissions department for more information at 951-689-5788.